Jira Concepts - Issues

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Epic
Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Bug
A problem which impairs or prevents the functions of the product.
Story
Created by Jira Software - do not edit or delete. Issue type for a user story.
New Feature
A new feature of the product, which has yet to be developed.
Task
A task that needs to be done.
Improvement
An improvement or enhancement to an existing feature or task.
Assessment
Job
Meetings
Change Request
Request for change in system
Data Processing
Project Management
Project Management
Other
Track USB stick
For tracking USB sticks being sent to/from sites
Action
Request for data
Dataset
Data Management Plan
Facilities
Facility related issue
Section
Project Note
A minor issue or technical question passed between project team members
General Enquiry
Project
A project defines a set task or activity carried out for a period of time.This issue type is used to track projects at a high level (i.e. their overall goals, and likelihood to be delivered on time etc.).This issue type is designed to represent Projects as opaque markers, not groupings for issues within a project. This is what Jira Projects are for. As such lower level information such as issues, tasks and bugs should NOT be related to this issue type.
Feedback
Generic issue type for public/private feedback. This issue type is used before a more suitable issue type can be chosen, based on the nature of the feedback received.
System
Represents a system in an abstract form (e.g. SOUTH)
System Instance
Represents a single instance of a System, i.e. the internal SOUTH instance for use within BAS
SSL Certificate
Represents a SSL certificate and associated private key
Shared Hosting
Represents a resource that is used as shared hosting for multiple systems. Typically this will be a shared VM hosted by BAS ICT.
Domain Name
Represents a high level domain name. Resources within or under this domain should use the DNS Record issue type.
Observation
Opportunity for Improvement
BODC Web Production Deployment
A deployment of code to the Web Production Environment
BODC Web Environment Update
A non-code change to the BODC Production Web Environment. Note: Code deployments are covered by BODC Web Deployment issues
BODC Web Prod Problem
An underlying (root cause) issue that has manifested itself as a (or several) BODC Web Prod Incident(s)
BODC Incident
An unplanned incident has occurred in a BODC Production Environment (Web or Data Management) that has or could impact the quality of available service
BODC Deployment
A generic event of deploying something into an IT environment, whether a test, dev or production env
Data Management Tracking
DNS Record
Represents a DNS record used to address infrastructure within, and between, System Instances.
Map Request
A request for a mapping resource (including. aerial photography and GIS)
Compute Resource
Represents a virtual machine, container or cloud equivalents (such as an EC2 instance)
User Request
Fault
Risk
Squares planning
Data Rescue
Research collaboration opportunities
Data Capture
Science - Routine Monitoring - Waters
Science - Routine Monitoring - Waters
User Provisioning
Anything to do with modifying user accounts
Travel
System Log
Generated logfiles from any system
New set up
Feature
Technical - Irrigation Issues
Technical - Irrigation Issues
Help Desk Request
For issues coming from Intranet form or email
Science - Experimental - Lab
Science - Experimental - Lab
Engagement
BGS default issue type scheme
Simple set of issue types for BGS
Technical - Data System Issues
Technical - Data System Issues
Issue
Document
Create document
Request for Information
Request for contact details
Finance
Publication enquiry
Quote Request
Request for a quote for work required.
User Story
S & I Submission
BODC Underway data submission
Slocum fault
Sea Glider fault
IDP Data Submission
Internal Inspection
Task/Job Observation
Complaint
Surface vehicle fault
NOC Contract
NVS Request
Internal Audit
Audit by 3rd Party
Audit of 3rd Party
GDPR
Test Result
Support
Variance
Verify
Non-conformance
Issue type of no-conformance with fields that have to be completed.
Deprecation
Planned removal of feature, due to a fault or replacement by a newer feature.
Data Request
Calibration
Administration
Students
Data Capture (Departing Staff)
Data capture issue for staff leaving CEH
Data Capture (Relocating Staff)
Data Capture Issue for staff moving sites
Design
Inquiry
Modification
Projects
Equipment Fault
Used to record issues related to faulty equipment
Technical - Roof Issues
Technical - Roof Issues
Science - Routine Monitoring - Gases
Science - Routine Monitoring - Gases
Suggestion
Ticket
Science - Experimental - Field
Science - Experimental - Field
Information
Engineering
Engineering related issue
For Sub-Task Issues
Bug (subtask)
Change Request (subtask)
Issue (subtask)
Technical task
A technical task.
Risk (subtask)
Task (subtask)
Deliverable that contributes to a higher level deliverable
Project Note (subtask)
Engagement (subtask)
Sub-Task
The sub-task of the issue
GDPR (subtask)
Audit by 3rd Party (subtask)
Inquiry (subtask)
Action (subtask)
Task Step
The step in a parent task
Internal Audit (subtask)
Help Desk Request (subtask)

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Blocker
Blocks development and/or testing work, production could not run.
Critical
Crashes, loss of data, severe memory leak.
Major
Major loss of function.
Minor
Minor loss of function, or other problem where easy workaround is present.
Trivial
Cosmetic problem like misspelt words or misaligned text.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
In Progress
This issue is being actively worked on at the moment by the assignee.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Data Questionnaire Received
1st Meeting Arranged
2nd Meeting Arranged
Main Data Capture in progress
UPC Assigned
Analysis ID assigned and logged
Ready
Documentation finished, change ready to go live
Live
Programs moved to live system
Allocated
Actioned
Signed Off
DRS Document Complete
Data Rescue Scoping document completed
With Section Head
Issue now with section head
With Core College
Issue with the core college
With EIDC
Issue with Environmental Informatics Data Centre
Data Rescue in Progress
Data Rescue in Progress
Not Supported
Issue not supported
Data request details entered
LOCAR
Check eligibility of requestor
LOCAR
Check data availability
LOCAR
Check if licences are required
LOCAR
Arrange appropriate licences
LOCAR
Data downloaded
LOCAR
Data sent
LOCAR
Waiting for contractor
The issue is on hold whilst waiting for contractor
Waiting for parts
The issue is on hold whilst waiting for parts to resolve the problem
Data Description Entered
Received Data
Data Complete
Data QC'd
Data Formatted
Data Loaded
Drive Housekeeping Completed
Records Updated
Contacted
Data NOT Complete
Data not QC'd
Pending
Testing
Software is being tested
DMP in Development
DMP in Development
Outline DMP Approved
Outline DMP Approved
DMP with DDPMG
DMP with DDPMG
Project Space Set Up
Project Space Set Up
DMP Active
DMP Active
Full DMP Reviewed
Full DMP Reviewed
Files in Archive Space
Files in Archive Space
Technical
Technical Status for notifying a group of technical users
Science
Scienctific Status for notifying a group of scientific users
Project Management
Project Management for notifying a group of Project Managers
Approved
Scheduled
On Hold
Posted
USB Key Posted
Acknowledged
Acknowledgement of item being posted.
Tracked
Item is in transit and being tracked.
Received
Item has been received.
Delivered
Item has been delivered to recipient
Checked
Item has been checked.
Confirmed
Item has been confirmed as acceptable.
Re-requested
Item not found to be acceptable, has been re-requested.
Accepted
In Review
This status is managed internally by JIRA Software
To Do
Done
Acceptance Testing
This status is managed internally by JIRA Software
Agreed DMP
Tech support
Project board
Hosting Provider
Issue currently with our external hosting provider.
Backlog
Selected for Development
Cancelled
Work will not continue on this issue.
Acceptance
This status is managed internally by JIRA Software
Needs Triage
New feedback has been received and needs to be triaged.
Requested
This status is managed internally by JIRA Software
DELAYED
This status is managed internally by JIRA Software
Resumed
This status is managed internally by JIRA Software
Blocked
WIP but can not progress until a dependent task or action is completed
Assigned
DMP Agreed
Cost Appendix Sent
Annual Review
Commissioned
System has been approved and proceed to further planning/implementation
Discovery
System is collecting user requirements and developing outline implementations, including proof of concepts, trails and software evaluation
Implementing
System is being implemented ready for active use by end-users, includes alpha and beta testing and planning for training as needed
Legacy
System is no longer under active support by the responsible team, however support for current features including bug fixes will be performed
Deprecated
System is planned to be retired and no support will be offered with the exceptions of data export or migration to a new system and for security issues
Retired
A system is now withdrawn or shutdown and no further support will be offered, data export may still be possible however
Change Requested
A change has been requested and is pending further action
Change In Progress
A requested change is being actioned
Provisioning
System Instance has is current being provisioned ready for use
Terminated
Resource is no longer needed and will be removed
On Order
A resource which has been ordered
Expired
Resource has expired
Revoked
Resource has been revoked
Design
Development
Test
Coding
Code is being written
Awaiting PI Response
DMP awaiting approval
DMP approved
Data Ingestion
Data Tracking
Requirements definition
User Acceptance
System Test
Dev Testing
Under Review
Rejected
Processing
Processing Audit
Trim
Trim Audit
Compile Sample Data
Calibration
Calibration Audit
Migration
Migration Audit
Waiting
Under Investigation
Fixing
Mitigation
Temporary fix
Done in dev
This status is managed internally by JIRA Software
To be Assigned
Apply Fix in Production

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Resolved
A fix for this issue is checked and tested.
Not going to be addressed
The problem described is an issue which will never be fixed.
In-progress
The issue is still ongoing
Not yet addressed
No product associated with it as yet
Done
GreenHopper Managed Resolution
Won't Do
This issue won't be actioned.
Duplicate
The problem is a duplicate of an existing issue.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Raised in error
Accidentally created or issue not required